1burl Privacy Policy — How We Protect Your Data

1. Introduction

1burl ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the website at 1burl.bet. This Privacy Policy describes how we collect, use, store, share, and protect personal information provided by or generated by players located in Bangladesh. It applies to all interactions with 1burl, including account registration, deposits via bKash, Nagad, Rocket or Upay, sports betting, live casino gaming, and customer support communications.

By registering an account or continuing to use the 1burl platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you should not create an account or use our services. We reserve the right to update this Privacy Policy at any time. Material changes will be notified to active players via their registered contact details, and the revised policy will be published on this page with an updated effective date.

2. Information We Collect

1burl collects personal data through two primary channels: information you provide directly when using the platform, and information generated automatically as a result of your use of our services.

Information You Provide Directly

• Full legal name, date of birth, and residential address in Bangladesh (required for account registration and KYC verification).
• Bangladesh mobile number and email address used for account verification, security alerts, and promotional communications (where consent has been given).
• bKash, Nagad, Rocket, or Upay mobile wallet identifiers, and Visa or Mastercard details where card payments are used, required to process deposits and withdrawals.
• Government-issued identity documents (National ID, passport, or driving licence) submitted as part of our KYC process to verify your identity and age.
• Communications you send to our support team, including complaint details, dispute descriptions, and any attachments submitted via [email protected].

Information Collected Automatically

• Device information including operating system, browser type, device model, screen resolution, and unique device identifiers, used to optimise platform performance for your device.
• IP address and approximate geographic location derived from IP, used for fraud detection, compliance screening, and to ensure the platform is accessed from a permissible region.
• Session logs including login timestamps, pages visited, game sessions played, bets placed, wager amounts, and transaction history, retained for account security, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Information

1burl uses personal data collected from Bangladesh players for the following purposes. We process your data only where we have a lawful basis to do so, which in most cases is either the performance of our contract with you (providing gaming and payment services) or our legitimate interests in operating a secure, compliant platform.

• Account creation, verification, and management: to register your account, verify your identity and age (21+ requirement), and maintain your player profile throughout your relationship with 1burl.
• Payment processing: to facilitate deposits from and withdrawals to your bKash, Nagad, Rocket, Upay, Visa, or Mastercard account, and to maintain accurate transaction records.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other prohibited conduct on the platform.
• Customer support: to respond to your queries, process complaints, and resolve disputes arising from your use of the platform.
• Responsible gaming compliance: to monitor account activity for signs of problem gambling behaviour, to implement self-exclusion requests, enforce deposit limits, and administer session time controls requested by players.

4. How We Share Your Information

1burl does not sell your personal data to unaffiliated third parties. We may share your data with trusted service providers and in certain legally required circumstances as described below.

Payment Service Providers

To process your deposits and withdrawals, 1burl shares necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This data sharing is strictly limited to what is required to execute the specific transaction and is governed by the terms of our agreements with each payment provider. 1burl does not store full card or wallet credentials on our servers — payment tokenisation is used where applicable.

Game Technology Providers

Live casino, slots, crash game, and fish shooting titles on the 1burl platform are powered by third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Spribe. These providers may receive your player identifier and session data to deliver the game experience and to maintain fair play integrity. They are contractually prohibited from using this data for any purpose other than providing the gaming service.

Legal and Regulatory Disclosure

1burl may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In such cases we will disclose only the minimum amount of data necessary to comply with the legal obligation.

5. Data Security

1burl implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL encryption applied to all data in transit between your device and 1burl's servers, protecting your login credentials, payment details, and personal information from interception.
• Encryption of sensitive data at rest in our database systems, including payment identifiers, identity document references, and authentication credentials.
• Role-based access controls limiting which 1burl employees and system processes can access different categories of personal data, with access logs maintained and audited.
• Continuous fraud monitoring and anomaly detection systems that flag suspicious login patterns, unusual transaction volumes, or account activity inconsistent with your normal behaviour profile.

6. Data Retention

1burl retains your personal data for as long as your account is active and for a period thereafter as required by our legal and compliance obligations. Account information and transaction records are generally retained for a minimum of five years following account closure, in accordance with applicable anti-money-laundering and financial record-keeping requirements. Where data is no longer needed for the purpose for which it was collected and no legal retention obligation applies, we will securely delete or anonymise it. You may request early deletion of your data by contacting [email protected], subject to our legal obligations.

7. Your Rights

As a player on the 1burl platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a clear description of your request. We will respond within 30 days.

• Right of access: you may request a copy of the personal data 1burl holds about you, free of charge, in a commonly used electronic format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name or date of birth, you will be asked to provide supporting documentation.
• Right to erasure: in certain circumstances, you may request that 1burl delete your personal data. Note that we may be unable to fulfil this request where we have a legal obligation to retain the data, such as transaction records required for anti-money-laundering compliance.
• Right to restrict processing: you may request that 1burl limit the ways in which we use your personal data while a dispute or correction request is being resolved.
• Right to withdraw consent: where our processing of your data is based on consent (for example, marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

8. Cookies and Tracking Technologies

1burl uses cookies and similar technologies on the 1burl.bet website to improve platform performance, maintain your session state, and analyse usage patterns. Cookies are small text files placed on your device when you visit our website.

Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language and currency preferences, and ensure the security of your authenticated session. Essential cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

We use analytics data to understand how players navigate the platform, which pages are most visited, how long sessions last, and which features are used most frequently. This information is used in aggregated, anonymised form to improve the 1burl experience. You may opt out of non-essential analytics tracking by contacting [email protected].

9. Third-Party Links

The 1burl platform does not contain links to external third-party websites. All navigation within 1burl.bet remains within our own platform. Where third-party game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) deliver game content within an embedded interface on 1burl.bet, they operate under their own privacy frameworks in addition to their contractual obligations to 1burl. 1burl is not responsible for the privacy practices of game providers beyond the contractual protections we have in place.

• Right to access your data: request a copy of all personal data held about you.
• Right to correct inaccurate data: notify us of any errors in your personal data and request correction.
• Right to opt out of marketing: unsubscribe from promotional emails or SMS at any time by contacting [email protected].
• Right to request deletion: ask us to erase your personal data where no legal retention obligation applies.

10. Children and Minors

The 1burl platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 1burl, please contact us immediately at [email protected]. Upon receiving such a notification, we will promptly investigate, close any account found to belong to a minor, and securely delete all associated personal data.

11. International Data Transfers

1burl's primary operations and data storage are focused on serving Bangladesh players. In the course of delivering game content and payment services, some data may be processed by our third-party service providers (game providers, payment gateways) whose infrastructure is located outside Bangladesh. Where such transfers occur, 1burl takes reasonable steps to ensure that our service providers maintain appropriate data protection standards, including contractual safeguards, consistent with the protections described in this policy.

12. Changes to This Privacy Policy

1burl reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The updated policy will be published on this page with a revised effective date. Where changes are material — for example, a new category of data collection or a new type of third-party sharing — we will make reasonable efforts to notify active registered players via their account contact details before the change takes effect. Your continued use of the platform after a policy update constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1burl handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays. All privacy-related requests should be sent to: [email protected]. Please include your registered account username and a clear description of your request so we can respond as efficiently as possible. We aim to acknowledge all privacy requests within 48 hours and to resolve them fully within 30 days.

14. Responsible Gaming and Your Data

1burl uses your gaming activity data as part of our responsible gaming programme. This includes monitoring betting patterns and session lengths to identify signs of problem gambling behaviour. If our systems flag activity that suggests a player may be experiencing difficulties, our support team may reach out proactively. Any data used for responsible gaming purposes is handled with the utmost sensitivity and is never used for marketing targeting. Players can request self-exclusion, deposit limits, or cooling-off periods at any time by contacting [email protected]. We are committed to the safety and wellbeing of all Bangladesh players who use our platform.